FAQS
RETURNS, EXCHANGES & Warranty
Basic Refund Policy
- For all applicable returns, please send to:
- Flight Tees
- 8875 Mignonette st
- Alta Loma Ca, 91701
ATTENTION: RETURN
Address
Warranty
Elite Flight Tees come with a one year manufacturer warranty that covers defective parts and material. The warranty does not cover acceptable wear and tear with usage, negligence or dents caused by bat strikes (i.e. dented pipe sections). If you are unsatisfied with the product, please contact us anytime. We want to know. And, because it happens so infrequently, we have flexibility in resolving issues fast.
How do I exchange a shirt for a different size?
- If your shirt doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send your unworn and unwashed items to:
- 8875 Mignonette st Alta Loma Ca, 91701
ATTENTION: EXCHANGES - SIZE
Address
- Make sure to include details on the correct size needed sent back.
- You have 30 days to exchange your item.
- Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at support@flighttees.com.
What do I do if I received the wrong shirt or my shirt is defective?
- If this happens, we are truly sorry. Please email us at support@flighttees.com and tell us your order number and how we messed up.
- We will take care of you and cover all costs of getting you the right shirt. We will send you a new shirt and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
SHIPPING
How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to. Our standard US shipping cost is $2.95 unless you order a large amount of weight. On FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.
Do you ship internationally?
- We currently do not offer international shipping. This is something that will be available in the near future.
How do I track my package?
- You can check on the status of your order at any time by emailing the customer support desk at support@flighttees.com.
How long does it take for an order to arrive?
- Custom Baseball/Softball Hitting Tees takes about 2-9 days to get your Tee shipped and delivered. Tees ship from our US facility and travel via UPS or USPS to your address, tracking numbers available.
- This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand. It typically takes about 7-10 days to get your shirt printed, shipped, and delivered. All shirts ship from our US print facility and travel via UPS to your address, tracking numbers available.
- For Some apparel compression Shirts and non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.
- If you're still not sure, just email us. We're happy to help.
I ordered 2+ items, but only received one... where's my order?
- Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
SHIRTS & APPAREL
What type of t-shirts do you print on?
- We print on the finest, softest, comfiest tees... Port & Co. Supply all of our products.
How are your shirts printed?
- We use a world class infrastructure for screen printing, DTG printing, and sublimation. The style of printing is determined by the product you purchased. Our primary print style is Direct to Garment (DTG), which is a method where the printer directly applies ink onto the t-shirt with inkjet technology.
- Understanding DTG Printing: It involves a special printer, which prints the ink directly onto the garment for the design. DTG uses specialty inks, which are absorbed by the fibers of the garment. This allows high quality and colorful designs, plus fast turnaround.
What is the sizing on your apparel?
NON-APPAREL ITEMS
Where do your other items come from?
- Flight Tees is all about bringing you Custom hitting tees, apparel and training equipment to improve on your skill set . So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.
STILL HAVE QUESTIONS?
- Sure, no problem! Just email us at support@flighttees.com and we'll get back to you right away.
